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Yes, pets can be accommodated with the right security system. It may depend on the type of animals, your environment, and the system used. Choosing the right system for your home ensures both your pets and family are protected without triggering false alarms.

If you don’t have a phone line, no worries! Our security systems can still operate seamlessly using cellular or Wi-Fi connections. We offer flexible, reliable options to ensure your property is always protected, regardless of your phone line setup.

Yes, your property can be hardwired. In some cases, we may need to use and conceal conduit to ensure a clean, professional installation, particularly for multi-storey properties or homes without a roof cavity. Alternatively, we offer wireless options for greater flexibility, especially for renters or those with body corporate or leasing restrictions that prevent permanent installation.

To secure doors and windows, we offer a range of solutions including door stop alarms, window and sliding door alarms, and window/sliding door locks. These devices provide an added layer of protection, ensuring your property is secure against unauthorised access. If your installation requires a locksmith, Stop Crime Security can arrange this for you. We also offer both hardwired and wireless options for a seamless, professional installation tailored to your property’s needs.

Yes, our technician will program your alarm system to allow ample time for you to enter and disarm it. Entry detectors, such as at the front door or garage, are set with a 30-60 second delay. Non-entry detectors will trigger the alarm instantly. You can arm or disarm the system via the code pad, remote key fob, or even your mobile phone for added convenience.

The number of detectors depends on your home’s layout and the areas you want to protect. Most homes have four detectors, typically placed in key areas like the master bedroom, hallway, lounge, and family room. Depending on your home, you may choose to use one of the detectors for the garage for added security. Additional detectors for spare rooms or offices are optional, giving you the flexibility to tailor your system to your needs.

Yes, doors and windows should be closed for proper security. Air conditioning can stay on but; avoid air conditioning breezes or ceiling fans blowing on curtains, as this can trigger motion detectors. Similarly, open windows or heaters that affect the room’s airflow should be considered to prevent false alarms.

Yes, the alarm system can be partitioned into zones, allowing you to have some detectors on while others are off. You can control this via the code pad, remote fob, or smartphone. Our installation team will configure the system to suit your needs, ensuring flexibility and convenience based on your lifestyle and security requirements.

If the power fails, your alarm will continue to function with its built-in backup battery. For extended run time, a UPS (Uninterruptible Power Supply) can be added, which not only powers the alarm but could power your modem for communication purposes. This ensures your system remains operational, during power outages.

If the power fails, your alarm will continue to operate with its built-in backup battery. For extended run time, a UPS (Uninterruptible Power Supply) can be added, which can also power your modem for communication purposes. This ensures your system remains fully operational during power outages.

Typically, no. However, in some cases, a dedicated power point may be required if there isn’t a suitable one near the location of the master control panel. If the technician cannot access a suitable power point, they may request that one be installed prior to installation, at your cost, as our technicians are not licensed to perform electrical work. Some alarm systems’ power supplies (plug packs) may take up more space, requiring a dedicated power point. If the power point has not been arranged, the technician may run a temporary lead until the proper installation is completed.

Yes, your alarm can use an NBN connection with a VOIP phone line, but it depends on the specific alarm system you have. Some systems may require a compatible adapter or configuration to ensure proper communication. Our technicians will assess your setup and advise the best solution to ensure your alarm remains fully functional and connected.

Yes, our security systems come with a warranty ranging from 1 to 3 years, depending on the manufacturer, brand, series, and products installed.

In most cases Yes, many insurance companies offer discounts on premiums for properties with a monitored security system. Having an alarm can reduce the risk of theft or damage, which insurers may factor into lower rates as you have taken measures to increased security by minimising risk of loss due to being monitored and a patrol officer can attend site. the alarms response monitoring and patrol . It’s always a good idea to check with your insurance provider to see if you qualify for a discount by having a security system installed.

Yes, many modern security systems allow you to control and monitor your home security directly from your smartphone or even a tablet. With the right app, you can arm or disarm your system, view live camera feeds, receive alerts, and even control other connected devices from anywhere. Our team will help set up the system to ensure seamless integration with your phone for convenience and peace of mind.

It depends on the specific security system and VoIP provider. Key factors include how your security system communicates with the monitoring centre and the power source for your VoIP service. Traditional security systems rely on standard phone lines to send alarm signals, which travel as sound through copper wires. However, VoIP technology converts voice into digital data, which is streamed over the Internet. Because VoIP technology varies by provider, compatibility with security systems can depend on your alarm hardware and brand, meaning not all systems may work seamlessly, with VoIP.

Both wired and wireless security cameras have their advantages, and the best choice depends on your specific needs. Wired cameras typically require less maintenance, as they are powered directly and don’t rely on batteries, making them a reliable, long-term solution. Wireless cameras, however, offer greater flexibility, especially for areas where wiring is difficult or impossible. They are also ideal for renters, as they are portable and can easily be taken with you when moving. Keep in mind that wireless cameras do require regular battery replacement or charging to ensure continuous operation. Ultimately, wired cameras are more low-maintenance, while wireless cameras provide convenience and versatility.

Yes! Your security system is designed with battery backup to ensure it continues operating if power is lost or cut. For phone lines, the system’s resilience depends on its configuration. We offer a range of reporting options, including fail-safe solutions like the Permaconn Dual SIM communicator, which provides reliable two-way communication between your premises and the monitoring center. Additionally, an Uninterruptible Power Supply (UPS) can be added for extended backup, supporting your alarm and key communication devices such as modems, Permaconn, or IP modules. We also offer wireless solutions that don’t rely on phone lines, providing added flexibility and peace of mind.

Our alarm systems feature detectors with pet immunity, capable of ignoring animals up to 44kg. However, the challenge lies in selecting the right detector for both your home and your pets. For instance, while small pets are typically ignored, cats sitting on elevated surfaces like couches may be detected as larger objects due to their proximity to the sensor. Our experts will assess your home and pets to tailor the ideal solution, ensuring reliable security without false alarms.

Regular testing of your alarm system is crucial to ensure it works when you need it most. Be sure to inform your neighbours when testing the alarm, so they know not to call the police. Testing should be done at least once a month to ensure proper functionality. For wireless systems, check battery levels regularly, as most devices display the battery percentage. For hardwired systems, replace batteries every two years. If you’ve scheduled a service, a technician will perform comprehensive tests to ensure everything is functioning properly, keeping your system reliable and responsive.